The Help Community

The Help Community is an extension to the Help that allows users of the Help system to create conversations on specific Help topics. Everybody has access to read the comments; however, if you want to add to a conversation or start a conversation, you will need to create an account.

Registering an account

Without an account you can read the questions and comments that others have added. With an account, you can ask questions and comment on other users' questions and comments. The process of creating an account is quick and easy.

To register an account

1 In the Community area, choose Register.
2 Enter your information for the new account.

You must include at least your first and last name, email address, and password of at least 7 characters long.

3 Choose Register.

An email message from "PulseRegistration@sirsidynix.com" is sent to the email address you specified.

4 Open the message in your inbox and choose the Complete Registration link.

A window opens confirming that your account was successfully activated. You can now log in and add questions and comments to the help topics.

Logging in to the Help Community account

To participate in the Help Community, you need to be logged in.

To log in to the Help Community

1 Do one of the following:
• Choose Edit User Profile ( ) on the Help toolbar.
• Choose Login ( ) in the Community area.
2 Enter your email address and password, then choose Login.

Turning email notification on or off

By default, you will receive an email notification whenever anybody adds a comment to any topic in the Help. You can turn email notification on or off, or you can specify what actions trigger an email notification.

To turn off email notification

1 Choose Edit User Profile ( ) on the Help toolbar.

The profile Settings open in the Contents pane.

2 Choose the Notification tab.
3 Choose Send me email to remove the check mark from the box.

The email options disappear except for the unselected Send me email option.

4 When you have finished, choose Save.

To select which email notifications to receive

1 Choose Edit User Profile ( ) on the Help toolbar.

The profile Settings open in the Contents pane.

2 Choose the Notification tab.
3 If the Send me email option is not selected, click it to select it.
4 Click the check boxes to enable or disable the notification you want.

A short description of the notifications is included under each option.

5 When you have finished, choose Save.

Managing your account

You can update your personal information and profile picture.

To manage your account

1 Choose Edit User Profile ( ) on the Help toolbar.

The profile Settings open in the Contents pane.

2 Choose the Personal tab.
3 Enter the information you want recorded on your account.
4 Click Change Image below your profile picture to select an image for your profile.
5 When you have finished, choose Save.

 

 

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